{"data":{"entities":{"widgets":{"04248b2b-e03e-4e9d-b644-b8c94c291fcf":{"kind":"popup","cta":"Next","audio_url":"","options":{"root":{"theme":"light","close_button":false,"prev_button":true,"show_step_number":true,"spot":"hard","hasSpotlight":false,"spotlightColor":"#9939eb","backgroundColor":"#FFFFFF","borderColor":"#807f93","frameWidth":470,"secondaryButton":false,"maxFrameWidth":null},"description":{"value":"

Básicas

Neste espaço, você definirá as configurações essenciais para a janela de bate-papo em seu site.

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Nome do canal: você pode modificá-lo e ele deve estar sempre completo.

Instalação: oferece o script para instalar o bot em seu site.

Título da janela: está localizado no cabeçalho, ao lado da imagem da sua marca, e você pode usar o espaço para indicar que se trata de um Assistente Virtual, por exemplo.

Mensagem de boas-vindas: você pode compor a mensagem exata que deseja que seu bot entregue quando uma conversa for iniciada.

Ícone do AgentBot: você pode adicionar uma imagem para identificar as interações do Agente Virtual. É possível incorporar uma imagem em formato PNG, JPG ou GIF, com um peso máximo de 1 Mega.

Cor: permite que você selecione uma cor para a janela. Você pode inserir o código hexadecimal ou fazer isso por meio do seletor de cores.

Imagem da marca: permite adicionar uma imagem ou logotipo para acompanhar o cabeçalho. O peso máximo permitido é de 1 megabyte e o formato pode ser JPG, PNG ou GIF.

Botão Fechar: você pode ativar ou desativar o botão para fechar a janela. Se você o desativar, o usuário só poderá minimizar a janela.

Avatar: você pode ativar ou desativar o avatar da janela. É possível incorporar uma imagem no formato PNG, JPG ou GIF, com peso máximo de 1 megabyte.

Botão de início: esse é o elemento, dentro do site, que iniciará a sessão de bate-papo com o assistente virtual. Idealmente, o botão Home deve atrair a atenção dos usuários e estar localizado em um local visível na página para que não passe despercebido ou se misture com o restante do conteúdo. Nessa opção, você pode ativá-lo ou desativá-lo.

Replicar informações de design do botão home da Web: nessa opção, você pode ativar as configurações do botão home configurado para a Web em seu canal móvel ou aplicar manualmente uma configuração específica.

Lembre-se de salvar suas alterações

Avançadas

Essas ferramentas adicionarão um diferencial no processo de configuração de sua janela de assistente virtual.

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Mensagem da caixa de texto: deixe uma mensagem convidando seus usuários a escreverem para o bot.

Tamanho da fonte: a partir daqui, você pode definir entre três tamanhos padrão para a fonte do texto na janela:

Pequeno: 11px
Médio: 12px
Grande: 13px

Abertura automática: se você ativar essa opção ao entrar no canal, o bot será aberto automaticamente.

Alerta de mensagem: um alerta sonoro será emitido toda vez que o bot enviar uma mensagem.

Preencher formulários automaticamente: se ativado, o bot lembrará os dados do usuário inseridos anteriormente nos formulários.

GDPR: habilite a solicitação de consentimento para que os usuários salvem seus dados pessoais.

Emojipicker: ativar ou desativar o Emojipicker.

Lembre-se de salvar suas alterações

Satisfação

Nesse espaço, você pode configurar uma pesquisa de satisfação, que os usuários receberão e poderão responder ao final de uma conversa com o seu assistente virtual.

Cada canal tem suas próprias particularidades e estas são as necessárias para o canal da Web ➡️

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Ativar pesquisa: por padrão, ao criar o canal, a pesquisa permanecerá desativada. Se estiver ativada, ela será ativada quando a janela de bate-papo for fechada quando o assistente virtual terminar.

Pergunta a ser feita ao usuário: escreva a pergunta que o usuário receberá para convidá-lo a responder à pesquisa.

Você selecionará o tipo de pesquisa que deseja que o usuário responda.
- Binário: Positivo - Negativo
- Estrelas (até 5)
- NPS (0 a 10)
- CSAT (1 a 5)

Feedback aberto: quando ativado, o usuário poderá deixar um comentário detalhado sobre o feedback fornecido. O campo pode ser acompanhado por um título ou uma pergunta que o convide a preencher o campo.

Incluir saudação no final do questionário: é possível configurar uma mensagem de agradecimento e fechar o questionário. No canal da Web, é opcional ativar esse campo.

Você pode adicionar emojis em todos os campos a serem preenchidos.

Lembre-se de salvar as alterações clicando no botão Salvar no canto superior direito da tela.

A pesquisa configurada no canal da Web não será executada se a conversa terminar com atenção humana. Você pode analisar os dados da sua pesquisa de satisfação acessando a seção Analytics no módulo Satisfaction e também visualizar os comentários vinculados às conversas no módulo Chat fazendo o download do relatório.

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Formulário

Permite criar os campos que você precisa saber sobre seus usuários para que eles preencham.

Importante: somente um formulário inicial pode ser configurado para o canal da Web.

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Ativado/desativado: permite definir se a exibição do formulário inicial está ativa ou não para os usuários.

Mensagem inicial: digite aqui um texto que acompanhará o formulário, por exemplo: Please complete your details before logging in.

Formulário: permite criar os campos que você precisa saber sobre os usuários para que eles os preencham.
Para fazer isso, clique no ícone \"+\".

Em seguida, você pode escolher o tipo, o nome e a referência de cada campo (indique o nome do parâmetro).

Além disso, é possível indicar se o campo será opcional ou obrigatório para fazer login com o assistente virtual.

Clique em Salvar.

No espaço abaixo, você verá a lista dos campos que compõem o formulário.

Os campos do formulário podem ser editados com o lápis de edição e excluídos com a lixeira, ícones localizados no lado direito de cada informação.

Ao mesmo tempo, na janela de bate-papo no lado direito da tela, você verá o visual do formulário, desde que o status esteja ativado.

Clique em Salvar.

FAQs são as perguntas frequentes que aparecem na janela de complementos de sua janela de bate-papo.

Nessa guia, você pode ativar ou desativar a exibição delas na janela de complementos e definir se elas serão exibidas automaticamente ou não.

A opção de FAQs automáticas mostrará as 10 perguntas mais consultadas de acordo com o número de interações que elas tiveram em um período de sete dias, que é o período em que elas são atualizadas.

📢 Importante:

Nas perguntas frequentes automáticas, se houver perguntas que você não deseja que apareçam na lista, será necessário inserir essa intenção na seção de conhecimento e desmarcar a opção \"Sugerir\".

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Se você desativar a alternativa automática de perguntas frequentes, poderá escolher até 10 perguntas fixas que você carregou no AgentBot.

Para fazer isso, clique no círculo azul claro com o \"+\" e digite a intenção que deseja adicionar, como está na base de conteúdo do seu assistente virtual.

Lembre-se de salvar as alterações clicando no botão Salvar no canto superior direito da tela.

Nesse segmento, você configurará as regras de transferência específicas para o canal da Web.

Você encontrará dois espaços para preencher:

Transferidos
Regras de derivação

Clique no botão 'Regras de Derivação' para saber como configurar estes espaços.

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