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Bagaimana Cara
Agent Scorecard Bekerja

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Klik icon ini untuk mengetahui lebih lanjut mengenai Agent Scorecard

Agent Scorecard merupakan salah satu fitur yang mendukung manajer untuk dengan cepat mengevaluasi kualitas percakapan agen dengan pelanggan

Klik tombol 'Report' untuk melihat Agent Scorecard

Setelah itu, akan muncul tampilan laporan secara umum

Scroll-down ke bawah untuk melihat Agent Scorecard

Klik icon ini untuk melihat Agent Scorecard

Skor dalam rentang 1-100 digunakan untuk menilai performa agen

Apabila skor dari Agent Scorecard mencapai kriteria yang ditetapkan maka akan dikategorikan \"Passed\"

Apabila skor dari Agent Scorecard tidak mencapai kriteria yang ditetapkan maka akan dikategorikan \"Failed\"

Kriteria-kriteria yang digunakan untuk menilai performa agen

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