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Creating escalation groups

In this interactive demo, we show you how OnPage allows administrators to create escalation groups on its cutting- edge web management console and modify escalation orders if there's a change in on-call resource availability.

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Select Create Group button to create a regular or an escalation group.

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This is where you enter the name of the escalation group. To save time, we have auto-populated a group name. Click to reveal the name.

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Feel free to leave this field blank; it's entirely optional. However, if you'd like, you can provide a brief description for the group.

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Let's select Escalation to turn this group into an escalation group.

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For the purpose of this demo, we've set an Escalation Interval of 3 minutes, with the Escalation Factor set to 'Delivered'.

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The escalation interval and escalation criteria will determine when the message will be routed to another group or individual in case certain conditions are not met.

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This is where you select a Failover OPID. This is a failover group or an individual who will receive the message if the failover criteria is met.

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Click 'Abdu Kibuuka' to assign him as the Failover OPID

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We've filled in the email address of the recipient who'll receive a notification if the first team fails to respond. Simply click here to reveal.

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Let's include the original message during failover.

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Click 'Submit' to save the group.

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Once created, the group will be listed on the left-hand side of the screen.

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The next step is to add contacts to the group.

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Click here to select Abdu.

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Click here to select Michelle.

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Click here to select Ritika.

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Click Add Contacts to assign these contacts to the escalation group we just created.

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Click Ok to confirm

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Hit Close

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You can adjust the escalation order by simply clicking on the arrow buttons. Let's move Zoe to the top position.

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Move her once more

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And one final time.

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Congratulations on creating your first escalation group with OnPage! 🎉🥳

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Schedule Creation in 2 minutes

In this interactive demo, we discuss how OnPage's advanced, fail-proof digital schedules enable organizations to distribute workload evenly among scheduled, On-Call team members.

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Click here to create a new schedule for members on the On-call group (Escl), where \"Escl\" stands for escalation.

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This is where you can name your schedule.

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Click here to reveal the schedule name that has been already pre-populated for your convenience

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Set the schedule start and end-dates with specified times. Click here to populate the date and times.

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If you'd like to create a recurring schedule, click on 'Recurrence'. From there, you have the ability to select the frequency of recurrence, and select the days

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For convenience, we've already pre-populated a Recurrence Schedule.

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This is where you'd select the recipients who will be on call for this schedule.

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Let's add Zoe.

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Add Abdu

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Add Michelle.

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Lastly, add Ritika.

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By clicking on the Up and Down green arrows, you can also change the order in which the alerts will escalate.

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Click here to create the schedule

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Click \"Close\" to view the schedule you've just created!

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Congrats!🎉🥳 You just created your first recurring schedule with OnPage!

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Reliable Alerting with Phone App

Elevate mission-critical communication beyond email and SMS chaos with our HIPAA-secure mobile app. Engineered for critical situations, it guarantees reliable delivery of urgent messages to on-call individuals via an exclusive channel. Access real-time on-call schedules effortlessly.

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This is where you can toggle your pager On/Off.

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A green button indicates that the user is currently on call.

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You just received a new message from Jessica!

An unopened envelope with an exclamation indicates the presence of a high-priority message waiting to be opened.

The loud notification tone 🔊 you just heard will continue until you open this message.

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Let's proceed to view this message.

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This is where you can view the message subject, body, recipient and sender information.

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This is where you can view time-stamped message delivery statuses.

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Click on the three dots to reveal the Reply option.

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Click on Reply.

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Let's click a pre-defined response for this example.

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Click Send

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Now, let's send a high-priority message to Jessica Richards from our contact list. Click on this icon with a pencil on it.

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Click on Contacts.

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Click on Jessica Richards.

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Click Done.

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Click here to reveal a subject line we've pre-populated for the purpose of this demo.

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We've pre-populated the message body for the purpose of this demo.

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Let's click on High-Priority so that the alert goes as a loud, audible notification that continues to alert-until-read for upto 8 hours and even overrides the silent switch.

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You did it! You've just sent your first high-priority alert! 🚀

Rest assured, with this app, there's no way the alert will be missed.

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Click on the message from this view to monitor the real-time status of this message delivery.

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Here's the real-time message delivery status so that you're not left in the dark about your message's progress.

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Click here.

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Now, let's take a look at both your on-call schedule and your team's.

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View your on-call duties here

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Click here to expand your on-call schedule.

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As you can see, you're part of the Database team and are on call between 9:00 AM to 5:00 PM.

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Let's toggle this option to switch and view my team's schedule.

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Click to expand

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This is your on-call team's schedule

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Let's review Settings.

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Within the Settings, you can perform the following actions:

Share your OnPage ID with other users.
Send a Test Message to yourself.
Configure Pre-Defined Responses.
Set Tones for low and high-priority notifications.
Set Message Reminders
Toggle between Chat View and List View

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You're almost there! 🎉 Let's explore one final key capability of the OnPage app.

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Let's disable Chat View using this toggle button and switch to List View.

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Let's return to the Messages section to view how this transforms our message view into a more collaboration-focused layout.

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Click here

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As you can see, the message turns into a collaboration-friendly layout. Click Next to receive a new message from Jessica.

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Tada! As you were actively viewing this chat thread, you didn't hear the loud OnPage chime when the new message arrived.

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We're back in the Settings. Occasionally, it's a good idea to perform a self-diagnosis to ensure the app is functioning correctly. Let's proceed by sending a test message to ourselves.

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Click Ok.

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Congratulations on completing the interactive demo! 🎉🥳

These were just a glimpse of OnPage's extensive capabilities.

Ready to explore the full range of our comprehensive features for free?😎 Sign up here for the 7-days free trial!

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