Grader Performance

QA Performance

High level summary of your team's Average Grading Time and Number of Tickets Graded over time.&nbsp;

Identify specific rubrics or sections of rubrics that are contributing to the team's performance.

Toggle to see a graphical representation.

Easily gain insights into your team's QA performance in one view.&nbsp;

High level summary of your team's overall QA performance over time.&nbsp;

From there you can then identify your top and bottom graders by AGT and Alignment.&nbsp;

See how aligned your graders are, the AGT, and number of tickets graded over time.&nbsp;

Get insight into the distribution of grades given by grader.&nbsp;

Get even more granular by identifying specific questions are contributing to performance or how agent groups are trending over time.&nbsp;

Easily get insight into your team's grading performance in one dashboard.&nbsp;

Now you can dig into your team's performance by identifying the top/bottom agents and agent groups.

See how much your team is grading vs. the number of assigned tickets.&nbsp;

See the WoW change in the number of tickets graded by grader.&nbsp;