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When you modify each ticket Zen Mode is activated to make sure other users don't override your changes

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Now an admin's life is much easier!

SysAid Copilot enhances the service desk queue view, enabling admins and managers to efficiently digest and modify the required data without the need to navigate through each ticket.

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AI Chatbot for Agents

Designed to be a service desk agent’s best companion that delivers personalized and contextual responses, prioritizes tasks, simplifies ticket management and more.

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You can open the AI agent chatbot here

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Ask anything to help you with your day to day work, for example

What can you do?
What tickets should I work on first?
Are there similar incidents in the queue?

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Simply type here

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The agent chatbot provides a prioritized list of tickets with overviews, guided by defined handling rules

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Save time to search for the ticket, ask the agent chatbot to open it for you

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Ask for a suggested solution

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Send the drafted response with a ready-to-go email

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Designed to be an agent's best companion!

AI Chatbot for Agents delivers personalized, contextual responses, prioritizes tasks, simplifies ticket and asset management, and more — all seamlessly integrated within your admin portal.

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What a way to scale your service management!

SysAid Copilot offers employees a reliable and easily accessible 24/7 service that delivers a consumer-grade experience. With accurate and contextual responses, free from human errors, employees can confidently resolve minor issues independently, maximizing productivity.

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Monitor & Fine Tune

This unique feature empowers administrators to effortlessly access and assess user queries, evaluate the Quality Score of each query, and refine all responses to guarantee optimal value for end users.

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By monitoring and fine-tuning, IT admins can become the masterminds behind all the capabilities of the chatbot.

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Control your AI Data Pool

The strength of SysAid Copilot lies in its unique engine, which derives power from internal data sets.

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Leveraging the advanced capabilities of ChatGPT 4.0, SysAid Copilot can gain access to all service records, enabling it to offer resolutions based on similar past tickets. This empowers efficient and effective problem-solving for enhanced user experience.

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Administrators have the ability to input knowledge base articles, enriching SysAid Copilot's Data Pool with reliable and validated information.

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By including reputable websites as data sources, you can expand the Data Pool that SysAid Copilot can draw relevant information from. This will further enhance the quality and breadth of the data available.

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Trusted Generative-AI does exist!

Effortlessly and intuitively configure your data sources to deliver an exceptional ticket resolution experience and dramatically reduce MTTRs (Mean Time To Resolution).

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Ticket Information & Ticket Journey

Where administrators can efficiently delve into the history and context of a ticket using ticket journey filters, this enables them to understand the ticket's progression and relevant details comprehensively.

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Congrats on taking the first step to becoming an IT pioneer!

Use these tools to start improving MTTR & CSAT scores, and enhance productivity and efficiency across all teams.

Improve IT teams’ productivity by at least 20%

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