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Start optimizing your Warranty Outcomes with AI-Driven Decision Intelligence

Find out how you can boost team performance with instant answers to warranty processes, product questions—allowing you to process claims quicker and more accurately.

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The AI Warranty Advisor is an intelligent solution designed to streamline warranty management by providing instant, accurate responses to customer inquiries about coverage, claims, and policy details. Seamlessly integrating with existing systems, it guides users through the claims process, offers proactive notifications for renewals and deadlines, and supports multi-channel access across web and mobile platforms.

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This is the Advisor's chat interface. You can type in your question or click on a conversation starter to get started.

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Service technicians and contact center agents often have to handle troubleshooting warranty issues . Let's see how the Advisor handles those questions.

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Within seconds, the Advisor provides step-by-step directions with images to guide users through the process.

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For each Advisor's response, you can:

View knowledge sources.
Add a comment.
Give a thumbs up/down.
Copy response.

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For additional information, you can view the sources the Advisor used to generate its response. This provides the context behind each answer, so you feel confident in the information you receive.

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When you click on a source, you'll be brought to the exact page where you can get more relevant information about your question.

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If you want to start a new conversation with the same Advisor, click New conversation.

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If you want to start a conversation with a different Advisor, you can click Explore PAL anytime.

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You can click Conversations to view your previous conversations.

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Here, you can see all your past conversations with Advisors. Click on any conversation to see it in full.

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