{"data":{"entities":{"widgets":{"4a42bff8-945b-4984-a654-d1d44f479e19":{"kind":"tooltip","cta":"Weiter","audio_url":"","options":{"root":{"alignment":"lt","theme":"light","close_button":false,"next_button":true,"prev_button":false,"secondaryButton":false,"show_step_number":false,"hide_arrow":false,"backgroundColor":"#FFFFFF","borderColor":"#807f93","frameWidth":397.8953857421875,"maxFrameWidth":null,"backdropRect":{"x":-1.243894972772344,"y":-2.7617267792504396,"top":-2.7617267792504396,"left":-1.243894972772344,"right":102.51276027782318,"width":103.75665525059551,"bottom":101.15911301702846,"height":103.9208397962789},"backdropSelector":null,"offset":{"x":34.14410941208465,"y":11.734271270218027},"offsetFromOriginPx":{"x":0,"y":0},"spot":"hard","hasSpotlight":false,"spotlightColor":"#9939eb","trigger":null,"zoom":null,"beaconColor":"#009EE2","beaconOpacity":1},"description":{"value":"

Das Placetel Portal –
Die Zentrale Ihrer Kommunikation.

Von der Übersicht aus gelangen Sie schnell überall hin: News, Statistiken, Administration und Konfiguration Ihrer Funktionen – alles ist nur ein paar Klicks entfernt.

Zudem finden Sie hier beim Login immer die wichtigsten Infos auf einen Blick.

Alles beginnt mit Ihren Mitarbeitern. Schauen wir in die Benutzer-Liste.

Hier finden Sie Ihre Benutzer-Einstellungen sowie die Übersicht deren zugewiesenen Rufnummern und gebuchten Lizenzen.

Das Anlegen neuer Benutzer ist von hier aus ebenfalls in wenigen Schritten erledigt.

Weiter geht's zu den Rufnummern

All Ihre Rufnummern auf einen Blick!
Von hier aus können Sie Ihre gebuchten Rufnummern für alle Standorte einsehen und weitere Rufnummern hinzufügen.

Sie benötigen Rufnummern oder wollen vorhandene zu Placetel mitnehmen? Hier entlang!

Orstnetz-, internationale und Ihre bestehenden Rufnummern sind in wenigen Klicks bestellt.

Es gibt noch mehr:

Verwalten Sie Arbeitsbereiche für geteilte Geräte und Ihre Telefonansagen. Laden Sie empfangene Faxe als PDF und die Placetel App für all Ihre Geräte herunter.

Alles nur einen Klick entfernt.

Jetzt zum Herzstück Ihrer Kommunikation: Ihrer Telefonie.

Im Control Hub administrieren Sie alle Funktionen Ihrer Telefonanlage, des Call Center und Ihrer Meeting Suite.

Im Control Hub konfigurieren Sie alle Regeln und Funktionen Ihrer Telefonie.
Über den Schnellzugriff springen Sie direkt in die wichtigsten Einstellungen. Praktische Hilfevideos zur den beliebtesten Funktionen stehen Ihnen dazu zur Verfügung! 🤓

Wollen Sie den Control Hub jetzt schon erkunden? Sie können auch am Ende dieser Tour aus der Übersicht zum Control Hub wechseln.

Zur Individualisierung und Integration Ihrer Telefonie in Ihre Business-Software, hat Placetel ebenfalls einiges zu bieten.

Suchen oder filtern Sie nach Integrationen, mit denen Ihre Placetel-Telefonie direkt in Ihrer Lieblingssoftware funktioniert – inkl. praktischer Zusatzfunktionen.

Noch mehr zu entdecken gibt's im Endgeräte Shop.

Kaufen oder mieten Sie die besten Endgeräte für Telefonie und Collaboration direkt bei uns im Shop. Die Auswahl lässt keine Wünsche offen.

Genug umgesehen? Zurück zur Übersicht!

Wollen Sie mehr entdecken?

Sie können das gesamte Placetel Portal, den Control Hub und natürlich auch die Apps einfach selbst erleben.

Testen Sie Placetel einfach 30 Tage kostenlos:
💳 Keine Zahlungsdaten erforderlich.
💰Testrufnummern und -guthaben inklusive.

Neue Benutzer legen Sie im Handumdrehen an. Lassen Sie uns loslegen.

Nachdem Sie Name und Email des neuen Benutzers angegeben haben, wählen Sie die passende Lizenz.

Je nach Bedarf des Benutzers wählen Sie die reine Telefonie-Lizenz 'Webex Voice\" oder die All-in-One Lösung \"Webex Suite\" inkl. Team Messaging & Meetings.

Vergeben Sie eine verfügbare Rufnummer

Vergeben Sie eine Durchwahl – fertig.

In den Minuten, in denen Ihr Benutzer eingeladen und angelegt wird, können Sie sich bereits um andere Dinge kümmern.

Lassen Sie uns einen Rufnummern-Block mit einheitlichen Rufnummern bestellen.

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Wählen Sie zunächst den gewünschten Geschäftsstandort aus, um die richtige lokale Vorwahl für Ihre neuen Festnetz-Rufnummern zu erhalten.

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Zur Überprüfung abschicken. Fertig!

Ihre neuen Rufnummern werden in der Regel in wenigen Stunden freigeschaltet.

Willkommen im Control Hub

Hier finden Sie als Nutzer wirklich alle Einstellungen zu Ihrer Telefonie und Ihren Meetings. Zudem enthält das Portal vielfältige Analysen und Reportings sowie jede Menge Möglichkeiten zur Individualisierung.

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Telefonie-Einstellungen, Statistiken & viel mehr in Webex Control Hub

In der Control Hub Übersicht finden Sie erste Nutzungs-Infos sowie Aufgaben, Updates und Vorschläge.

Von hier aus können sie alle Einstellungen und Statistiken navigieren.

Mit Analysen visualisieren Sie Ihre Nutzungsdaten und können schnell Verbesserungspotenzial identifizieren. Los geht's!

Im Analyse-Bereich starten Sie immer mit Ihren personalisierten Dashboards.

Das heißt, Sie entscheiden welche Widgets mit welchen Daten Sie hier anzeigen. So sehen Sie das Wichtigste immer zuerst.

Für jeden Dienst gibt es zudem detaillierte Analysen. Schauen wir mal in die Telefonie-Statistiken!

Die Telefonie-Analysen bieten im ersten Schritt einen Blick auf die Qualität Ihrer Anrufe. Mit Filtern können Sie Ihre Analysen auf Standorte, Geräte-Typen, Nutzer und viele weiteren Metriken herunterbrechen.

Von hier aus können Sie weitere Bereiche im Detail betrachten. Zum Beispiel Ihre historischen Anrufdetails.

Hier sehen Sie aufgeschlüsselt, wie hoch Ihr Anrufvolumen für Typen wie Intern, Extern und Mobil ist, sowie nach Standort, Uhrzeit und vieles mehr.

Für Ihre Warteschleifen können Sie Ihre Statistiken separat erfassen im Bereich Call Queue.

Hier sehen Sie alle Statistiken Ihrer Warteschlangen, Agenten und Live-Daten Ihrer Kundenhotline.

Wollen Sie mehr entdecken?

Willkommen im Control Hub

Lassen Sie uns in wenigen Klicks eine Warteschlange bearbeiten.

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Die Funktion Warteschlange befindet sich im Dienste-Bereich unter Calling. Klicken wir rein!

Im Calling-Bereich finden Sie erstmal eine Übersicht Ihrer aktiven Rufnummern und deren zugewiesenen Funktion, Mitarbeiter oder Arbeitsbereiche.

Warteschlangen können Sie über den Punkt Funktionen verwalten.

Von hier aus können Sie neben Warteschlangen auch alle weiteren Telefonie-Funktionen direkt konfigurieren.

Da sind wir schon.

Jede Warteschlange können sie separat bis ins kleinste Detail konfigurieren. Bearbeiten wir einmal eine vorhandene.

Hier finden Sie eingangs die Basiseinstellungen Ihrer Warteschlange, wie bspw. die Anzahl der Anrufe, die warten dürfen. Auch die Rufnummer, unter der Ihre Warteschlange erreichbar ist, legen Sie hier fest.

Lassen Sie uns einen weiteren Agenten hinzufügen.

Klicken Sie, um einen Nutzer aus der Liste Ihrer vorhandenen Nutzer auszuwählen.

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Der neue Agent ist nun angelegt und wird nach Speichern sofort in die Warteschlange eingebunden.

Lassen SIe uns nun noch bearbeiten, nach welcher Logik eingehende Anrufe an verfügbare Agenten durchgestellt werden.

Legen Sie fest, dass der Agent, der am längsten inaktiv war, den nächsten Anruf durchgestellt bekommt.

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Wollen Sie mehr entdecken?

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Das Placetel Portal –
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