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Los distintos tipos de encuestas de satisfacción se habilitan desde la sección Configuraciones > Canales, ingresando a editar el canal específico.

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En todos los casos, la habilitarás, desde la solapa Satisfacción, desplazando el círculo de ese ítem hacia la derecha.

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Los campos disponibles a completar, para configurar la encuesta de satisfacción en cualquiera de los canales, son:

Pregunta que se le hará al usuario
¿Cómo te gustaría que sea?: es el tipo de encuesta que visualizará el usuario.
Feedback abierto: posibilita que el usuario deje comentarios.
Incluir saludo al finalizar la encuesta

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Al completar los campos, también puedes agregar emojis en los textos.

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Luego de completar los campos, debes guardar los cambios para que impacten.

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Ejemplo de encuesta en el canal Web

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Así se verán los textos con emojis en el canal Web

Adicional al resto de los campos que aplican a todos los canales, en los asíncronos (WA-FB- IG- SMS), se incorporan:

Tiempo en que se activará la encuesta: el tiempo que demora el sistema en enviar la encuesta es de 5 horas, desde la última interacción del cliente. Sin embargo, en este campo puedes modificar el tiempo según lo consideres, siendo el mínimo permitido de 5 minutos y el máximo de 23 hs.

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Reintentos de encuesta previo nueva conversación: define cuántas veces se le mostrará la encuesta al usuario antes de que este pueda iniciar una nueva conversación.
Es decir, serán la cantidad de reintentos de envío que creas necesarios para que el usuario de su feedback.
El campo a completar no tiene límite técnico; pero es obligatorio colocar un número, pudiendo ser 0 si decides que no haya ningún reintento.

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Ten en cuenta que, para los canales asíncronos (WhatsApp, Facebook, Instagram y SMS), el campo 'Saludo al finalizar la encuesta' es obligatorio, ya que su función es cerrar la sesión.

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Estos son ejemplos de cómo se visualiza la encuesta en los canales asíncronos (WA-IG.FB-SMS) según sea el tipo.

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Así se vería una encuesta en WA con textos con emojis

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