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Para importar contenido accede a la sección Conocimiento.

El Importador de contenido sirve para cargar de manera rápida y efectiva tu base de conocimiento a la plataforma de AgentBot. Puedes utilizarlo para una carga inicial o para añadir nuevo contenido a tu base existente.

Puedes importar tu contenido de tres maneras

Desde Excel

Si tienes tus intenciones y respuestas generadas en un archivo de Excel, podrás importar todo el documento y ahorrar mucho tiempo de carga.

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Al hacer clic en la opción Excel, se habilitará la pantalla para cargar el archivo.

El paso a paso 👇

📢 Importante

El importador no tomará etiquetas, formas de preguntar, dos o más respuestas para una misma intención y emojis. Esto deberá ser cargado posteriormente desde la sección Conocimiento.

En tu documento de Excel, borra la fila con el nombre “Intención” y “Respuesta” para que no sea importado como una intención nueva, si no el importador tomará el contenido de toda la columna.

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Mira cómo hacerlo

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Desde Marketplace

Puedes importar packs de contenido prearmados. Estos incluyen formas de preguntar y etiquetas para que los identifiques rápidamente.

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Encontrarás packs con contenido de industrias específicas y también para ocasiones especiales como Navidad, Halloween o Black friday, entre otros

Al hacer clic en esta opción, ingresarás al listado de opciones disponibles para que selecciones la que necesites.

👉 Datos Claves

Todos los packs contienen formas de preguntar, aunque es importante que añadas las respuestas o las edites (en el caso de los packs de personalidad), para que se adecuen a la información de tu negocio y el tono que quieres darle.

Las intenciones se importan como inactivas. Una vez editadas o bien, cuando se acerque la fecha del evento relacionado con el pack, deberás activarlas y publicar para que el Asistente virtual pueda responder esta información.

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Una vez que elijas tu pack haz clic en Importar.

Haz clic en Confirmar

Observarás el proceso de carga.

Una vez finalizada la importación, accede a la sección Conocimiento para agregar las respuestas al contenido importado.

Si eliges esta opción

Se habilitará el espacio para que coloques tus credenciales de acceso a ZD y así conectar el contenido.

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