{"data":{"entities":{"widgets":{"1d9cc632-59f4-422b-a574-b2f33459fb3d":{"kind":"tooltip","cta":"Next","audio_url":"","options":{"root":{"alignment":"lc","theme":"light","close_button":false,"next_button":true,"prev_button":true,"secondaryButton":false,"show_step_number":true,"hide_arrow":false,"backgroundColor":"#FFFFFF","borderColor":"#807f93","frameWidth":360.65618896484375,"maxFrameWidth":null,"backdropRect":{"x":0.5934328768467907,"y":47.77811595851789,"top":47.77811595851789,"left":0.5934328768467907,"right":13.096410886812864,"width":13.516089313104054,"bottom":72.10951170460359,"height":23.175319739310762},"backdropSelector":null,"offset":{"x":11.552910036578727,"y":59.29192504255381},"offsetFromOriginPx":{"x":0,"y":0},"spot":"hard","hasSpotlight":false,"spotlightColor":"#9939EB","trigger":null,"zoom":null},"description":{"value":"

Para crear o configurar disparadores en la plataforma Live, accede a la sección 'Disparadores' ubicada en el módulo 'Configuraciones' dentro del menú lateral izquierdo.

En la pantalla que aparecerá podrás crear nuevos disparadores, haciendo clic en la opción '+ Crear Disparador'.

Luego, dentro del desplegable que se habilitará, selecciona el canal que mostrará el disparador.

Y haz clic en el botón 'Guardar'.

Observarás un mensaje de confirmación.

Si el disparador ya fue creado, el mensaje informará que ya existe en tu listado y no permitirá que lo dupliques.

📌 Se pueden crear disparadores para TODOS los canales que hayas activado en la plataforma MyAivo.

📢 Los disparadores no pueden duplicarse, es decir, no se podrá crear más de un disparador para un mismo canal.

El disparador creado aparecerá automáticamente en la pantalla donde se listan.

☝️ Después de crear el disparador en tu plataforma Live, debes configurar el tiempo en el que se activará y el mensaje que se mostrará.

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Una vez dentro de tu listado, pasarás a configurarlo según la necesidad de tu modelo de atención.

En cada canal podrás configurarlos tanto cuando exista inactividad por parte del usuario, como en caso de la inactividad por parte del agente.

Aviso de cliente inactivo:

En este campo es posible editar los tiempos y mensajes de las acciones 1 y 2
Al hacer clic en la opción 'Editar', se mostrará la pantalla para configurar el mensaje y el tiempo de ejecución en segundos.

Accedemos a editar.
Escribimos el mensaje que deseamos reciba el usuario.
Completamos el tiempo en el que se ejecutará el envío, en segundos.
Guardamos.

Aviso de cliente inactivo:

En la acción 3 (Cerrar sesión) solo se podrá configurar el tiempo (en segundos) en el que finalizará la conversación de forma automática.

📌 Las acciones se ordenan por secuencia (Acción 1, 2 y 3), independientemente de la configuración de tiempo de cada una.

📢 Importante: en todos los casos, luego de que se envíen los disparadores, el usuario recibirá un aviso de que la conversación con el agente ha terminado y que puede continuar hablando con el asistente virtual.

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Cierre por inactividad del agente

Es posible seleccionar qué acción deseas que suceda:

Cerrar sesión
Transferencia

Si eliges, Cerrar sesión, desde la opción editar, podrás modificar el tiempo, siempre en segundos, para que la conversación finalice automáticamente si el agente deja de responder, transcurrido ese tiempo.

Completa el tiempo en el que se accionará el disparador.
Guarda.

Si eliges la opción Transferencias, puedes retransferir la conversación, dentro del mismo grupo de atención.

Haz clic en editar.

Indica luego de cuántos segundos transcurridos se activará.
Luego haz clic en Guardar.

☝️ En este caso, el estado del agente que dejó de responder al usuario en esa conversación cambiará automáticamente a una pausa, para que no se le asigne la misma conversación.

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Desactivación/activación de disparadores

Los disparadores se crean activados por defecto, pero se pueden desactivar según sea necesario, por tipo (como aviso de cliente inactivo o cierre por inactividad del agente) y por canal específico al que se haya asignado el disparador.

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Cuando se crea un disparador, por defecto, se muestra con el ícono de rollo en color azul y con el círculo apuntando hacia la derecha, indicando que está activado.

Al deslizar el círculo hacia la izquierda, la función quedará en color gris y el disparador estará desactivado.

Verás la notificación en la parte inferior de la pantalla, indicando que el disparador ha sido editado.

Si es necesario, podrá reactivar el disparador desactivado en cualquier momento.

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