{"data":{"entities":{"widgets":{"5f7e4b44-c59c-4f9d-b0ae-bc6bb4e49774":{"kind":"popup","cta":"Next","audio_url":"","options":{"root":{"theme":"light","close_button":false,"prev_button":true,"show_step_number":true,"spot":"hard","hasSpotlight":false,"spotlightColor":"#9939eb","backgroundColor":"#FFFFFF","borderColor":"#0527FF","frameWidth":369.46875,"secondaryButton":false,"hide_arrow":false,"auto_hide_text":true},"description":{"value":"

Seamlessly create Inbound call flows using our visual
Call Flow Designer

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Go to the \"Numbers\" section, find the number you want to configure, and click the edit icon to start.

Select \"Configure Call Flow\" to start building your call flow.

Click the gear icon to customize your call flow settings.

Here you can:

Add an internal name for the number.
Configure settings for Pause recordings and Adding call tags.

Click the Plus (+) sign to add action steps to your call flow.

Explore the available action steps and select the ones that best fit your needs.

This time, let's add a \"Call to agent\" step to route inbound calls directly to a specific agent.

Set how long callers wait before moving to the next step, and choose the agent to handle the call.

For \"unanswered calls,\" you can let customers leave a voicemail.

Click the Plus sign (+) to add this step.

Use the \"Playback\" step to play a recorded message, like your business hours.

Select your preferred sound or create a new recording.

Now, let's decide who should receive the voicemail by adding a \"Voicemail\" step.

Assign the voicemail to a specific agent and choose how it will be delivered:

Send to the agent's email.
Send to the company email.

Click \"Save Flow\" to finalize.

You can create an
IVR (Interactive Voice Response)
to route calls to the right groups.

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Click the \"IVR\" step in the Call Flow Designer.

Add the IVR prompts by searching, uploading, or recording the audio file.

The recording should clearly outline the options for the customer (e.g., \"Press 1 for Sales, Press 2 for Support\").

Include the \"Call to Group\" step to route calls to a specific group when the customer selects option #1.

Select the appropriate Group that should handle the call.

Assign the IVR keypad number (#1) to trigger this action.

Add another step to route calls to a different group when the customer selects option #2.

Enable the \"Failover for No Key Pressed\" option to add a step for handling cases where the customer does not press any key.

You can route these calls to a voicemail or a general group.

Congratulations!
You've successfully created a call flow with a fully functional IVR.

Set Business Hours
to manage customer expectations when they contact you outside of your working hours

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Business hours can be configured at the Company level or per number to meet your operational needs.

To Configure Business Hours at the Company Level:

Go to Account > Settings > Business Hours.

Enable the setting by toggling Business Hours to \"On.\"

Choose how to handle calls outside your business hours:

Redirect to an external number.
Invite customers to leave a voicemail.

Click \"Add rule\" to define your standard working days and times.

Select the days and times of operation, then click \"Set rule\" to save.

Use \"Add exception\" to override your standard business hours for holidays or special events.

Select the date, then either:

Toggle \"Closed all day\" for full-day closures.
Set specific times for partial closures.

Click \"Set rule\" to apply the changes.

Once all rules and exceptions are configured, click \"Confirm\" to save your settings.

To Configure Business Hours per Number:

Go to Numbers
Edit the number’s Business Hours settings

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Seamlessly create Inbound call flows using our visual Call Flow Designer

You can create an IVR (Interactive Voice Response) to route calls to the right groups.

Congratulations! You've successfully created a call flow with a fully functional IVR.

Set Business Hours to manage customer expectations when they contact you outside of your working hours

Seamlessly create Inbound call flows using our visual
Call Flow Designer

You can create an
IVR (Interactive Voice Response)
to route calls to the right groups.

Congratulations!
You've successfully created a call flow with a fully functional IVR.

Set Business Hours
to manage customer expectations when they contact you outside of your working hours