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☝️ Ao entrar na plataforma, você verá, no lado esquerdo, o menu vertical com a opção Analytics; no menu suspenso, você encontrará o item Sessões.

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Os filtros ajudam você a organizar as informações para fazer uma análise personalizada do comportamento do assistente virtual.

⚠️ Importante

Observe que os filtros selecionados serão mantidos ao mudar de módulo e serão aplicados somente na plataforma, não sendo exportados para os arquivos .CSV para download.

Ao entrar no módulo, você encontrará um cabeçalho de filtro com as opções:

Data: Você pode especificar uma data \"de\" e \"até\" (que, quando clicada, exibe um calendário para seleção).
Meio: É o nome do canal, portanto, ele filtra as informações de acordo com cada canal criado com nomes diferentes. Ou seja, para cada janela da Web que você tiver ou para cada página do Facebook Messenger configurada.

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Feedback: separa as sessões de acordo com as classificações que suas interações receberam. Lembre-se de que cada sessão pode ter mais de uma classificação.
Canais: filtra as informações de acordo com os canais disponíveis.
Condição: mostra os dados de acordo com as condições que o agente virtual possui.

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Nessa opção, você pode expandir as alternativas de filtro.

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Novos itens disponíveis para aplicação serão exibidos:

Intervalo de datas: além de especificar uma data \"de\" e \"até\" (que, quando clicada, exibe um calendário para seleção), você também pode escolher intervalos de datas gerais, como ontem, esta semana, semana passada, últimos 30 dias, este mês, mês passado, este trimestre, último trimestre, este ano.
Frequência: agrupa as estatísticas por hora, por dia, por semana, por mês e por ano (de acordo com o período selecionado, haverá frequências que não estarão disponíveis).

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Resolução: filtre as sessões de acordo com o fato de a interação final ter sido evasiva, resposta, outra, mal classificada, respostas iguais, encaminhamento direto, complemento.
Tag: permite selecionar um dos tópicos discutidos durante a sessão com o agente virtual e que você deseja analisar.
Dispositivo: especifica se as sessões foram iniciadas por telefone, tablet, desktop, bot (do Facebook Messenger) ou outros (dispositivos não reconhecidos).

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Novos itens disponíveis para aplicação serão exibidos:

URL de origem: permite filtrar as sessões de acordo com o URL de origem.
País e cidade: permite que você saiba o país e/ou a cidade de onde as sessões foram geradas. A localização é obtida do IP do usuário.

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Clique nesse botão para receber o relatório em seu e-mail de usuário.

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Depois que os filtros desejados para a análise forem selecionados, a ferramenta exibirá diferentes indicadores.

A caixa sessões mostra o número total de sessões que ocorreram no período analisado. Ela também mostra a comparação percentual com o mesmo período anterior. Se for positiva, a porcentagem é mostrada em verde. Se for negativa, será mostrada em vermelho. Se for igual ao período anterior, será mostrada em azul.

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A caixa de tempo médio indica a duração média de cada sessão, mostrando também a diferença em relação ao período anterior.

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Todos os gráficos deste módulo podem ser baixados em formato PNG através da seta no canto superior direito de cada cartão.

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Usuários: conta o número de usuários únicos e recorrentes no período analisado.

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Sessões por dia da semana:

Esse gráfico mostra o dia da semana com o maior número de sessões, a fim de distinguir quando o foco da atenção está concentrado durante a semana.

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Total de sessões por dia:

Um gráfico de linhas mostra o total de sessões de cada dia correspondente ao período selecionado. Você pode restringir a frequência com que os dados são exibidos na barra inferior do gráfico, para se concentrar em uma data específica, e verá em destaque os limites máximo e mínimo, bem como a média registrada (os filtros selecionados por data permanecem os mesmos).

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A tabela de sessões lista as variáveis observadas na tela, de acordo com os filtros feitos por frequência, e as separa por condição.

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O download dessas informações pode ser feito no formato .csv. O processo é feito de forma assíncrona, de modo que o usuário que fizer o download dos dados receberá um e-mail com um documento .zip com os arquivos correspondentes.

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⚠️ Importante: O link recebido no e-mail expira após 24 horas por motivos de segurança. Caso demore mais, você terá que baixar o relatório da plataforma novamente.

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