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The App Store for Work

The AppStore makes requesting an app for work as simple as adding an app to your phone. This quick tour will show you how you can use the AppStore to:

Get access to apps when you need it
Automatically grant or reject access requests, including time-limited access
Create simple and secure break-glass workflows for emergency access.

Ready to begin?

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Employees can use the app store to request granular entitlements to any kind of app, including Cloud Infrastructure...

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...SaaS apps...

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...Data warehouses and BI tools...

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...even on-premise and custom apps.

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Let's try it out by requesting access to Snowflake.

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The AppStore shows a simple form to describe what access an employee needs and for how long.

You don't even need to use the AppStore UI, the same workflow is available directly on Slack. But for now, let's continue to use the AppStore.

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I can select my desired permission level - I'm asking for Data Scientist access to the AppStore schema.

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I can also select how long I need access for. In Lumos, access expires by default. This prevents a key cause of access sprawl: permissions that are added but never taken away when no longer needed.

We'll explore some more advanced uses for Access Length later in this tour.

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Finally I need to provide a business justification for the request. This is available not only to the request approver, but also to anyone reviewing my access to this app as part of an Access Review campaign.

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Next step: Admin superpowers

Now that we've seen how simple it is to request access to an app, let's switch views and see what the AppStore looks like to an administrator before we follow this request through to approval.

No more click fatigue

Approving rote requests for app access takes up a huge amount of time for IT admins. By implementing a few simple configurations in the AppStore you can slash the number of tickets in your queue and your average TTR.

Let's look at some of the ways we can configure access to Snowflake.

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I can start by limiting who in the org is allowed to request access.

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For example, here I've chosen to allow only members of two specific Okta groups to request access.

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I can add custom fields to the request form to capture any app-specific security or compliance information and even set up a webhook to automatically reject invalid or incomplete requests.

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I can select time frames users can request access for. For sensitive apps, I can remove the option for unlimited access or even choose to allow only very short periods.

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But perhaps the most significant benefit to IT admins is the ability to create pre-approval rules...

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Pre-approval rules

Instant access, no IT tickets

Pre-approval rules allow you define conditions where access to an app can be automatically approved with no wait for the employee and no manual processes for IT.

There are multiple uses for pre-approval rules...

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The most obvious is to remove the need for manual processes to grant routine access requests.

For example, this rule allows that any member of the Business Intelligence team can receive BI access to Snowflake

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But I can also create more complex conditions. For example, pre-approval rules are a simple and secure way to allow for emergency or \"break glass\" access for support employees, without creating permanent superadmin identities which can be compromised by an attacker.

Explore the next chapter to learn more.

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Register to continue

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"},"cta":{"bold":true,"fontSize":16,"italic":false,"textUnderline":false,"color":"#F3F5F7","position":"center","backgroundColor":{"alpha":100,"hex":"#e471da"},"borderColor":"#e471da"},"secondary":{"value":"CTA","bold":true,"fontSize":16,"italic":false,"textUnderline":false,"color":"#1a1348","position":"right","backgroundColor":{"alpha":100,"hex":"#ffff"},"borderColor":"#f017de"},"version":1},"custom_code":"","id":"84f485b1-3b5b-4b22-b591-781056ef29a7","title":"","dom_id":"","page_id":"16ad022e-ed33-4472-9814-9e2ce24122fa","subtitle":"","audio_url":"","image_url":"","target_id":null,"video_url":"","stream_url":null,"description":"","target_type":null,"overlay_video":null,"stream_status":null,"thumbnail_url":null,"media_duration":null,"media_position":null,"media_button_color":null,"flowId":"710986ed-2172-4aeb-8470-287f684f7103"},"896bbc84-983e-4a5a-ba6b-94bc86374dfd":{"kind":"popup","cta":"Next","audio_url":"","options":{"root":{"theme":"light","close_button":false,"prev_button":false,"show_step_number":false,"spot":"hard","hasSpotlight":false,"spotlightColor":"#9939eb","backgroundColor":"#ffffff","borderColor":"#ffffff","frameWidth":440,"secondaryButton":false,"maxFrameWidth":null},"description":{"value":"

Emergency Access

A long-standing problem in Identity is how to provide employees privileged or admin-level access when they need to respond to an emergency.

Normal manual approvals aren't fast enough for this. Other solutions like \"break glass\" credentials are vulnerable to abuse by attackers,

With Lumos, you can pre-define access rules to automatically grant short-term access to specific employees at specific times.

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Click \"Create new rule\" to continue

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Pre-approval conditions can be built based on a variety of employee attributes, including title, IdP groups, geographical location, status, and more.

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To create my \"break glass\" rule I'll use on-call schedules. Lumos captures these via integration with oncall scheduling apps like PagerDuty or incident.io

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Select the AppStore Eng Primary on call group.

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To make sure that emergency access doesn't linger, I can set up the rule to allow only 4 hours of access.

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Thanks for joining us!

To learn more about what Lumos can do for you, schedule a personalized demo session.

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