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Ready to explore HelpDesk?

Since you're here, you're exploring ways to enhance your customer communication with a sleek, smart ticketing system. Feel free to take a look!

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Ticket list

Each message is turned into a manageable ticket that you can handle from here.

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Views

Your filtered set of tickets with the same attributes is always at hand.

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Statuses

See the resolution stages of multiple tickets at a glance.

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Folders

Keep the dashboard organized and clear by moving your tickets to the relevant folders.

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Ticket

Once you enter the ticket from the list, you can see two sections: communication feed and ticket details.

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Details

Check out the ticket details to track basic information about the case and its current progress.

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Responsibility

See which agent and team are responsible for the successful case resolution.

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Requester

Browse the primary requester's details, such as name or email address.

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Message area

Respond to your requesters or mention your teammates with total comfort. Use the AI-based toolkit to adjust text tone, improve grammar, and expand any thoughts.

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Toolbar

Use AI-driven ticket summary and smart macros for handling tickets, and move them to the Archive, Trash, or Spam folder as needed.

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Email template builder

Use the visual, intuitive, and code-free editor to create email templates. Design their appearance, content, and footer.

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Workflows

Create workflows to manage daily complex processes with multiple steps. Everything happens in the backdrop!

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New workflow

Come up with custom automated workflows to cut out repetitive and labor-intensive tasks and reduce ticket handling time.

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Ready-made templates

Customize the users' favorite and pre-made automated workflow templates to get started even quicker.

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Macros

Apply macros and update a ticket with a pre-set series of actions. Have full and click-on control over automation!

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Reporting and analytics

Browse reports such as:

Last 7 days
New tickets
Ticket satisfaction
First response time
Solved and closed

And see how your team is doing!

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Marketplace

Build out your HelpDesk and integrate it with other business apps to reflect your daily flow.

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Need a hand? We're here for you!

If you have any questions or need assistance with your account, we're available 24/7.

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Start a Free 14-day
HelpDesk trial

Simple setup, no credit card required

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