{"data":{"entities":{"widgets":{"b9b9bec1-03e6-4ad5-a4e6-551128e71e98":{"kind":"popup","cta":"Continue","audio_url":"","options":{"root":{"theme":"light","close_button":false,"prev_button":false,"show_step_number":true,"spot":"hard","hasSpotlight":false,"spotlightColor":"#9939eb","backgroundColor":"#FFFFFF","borderColor":"#807f93","frameWidth":390,"secondaryButton":false},"description":{"value":"

Get and dial an extension

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Go to Numbers and click the pencil icon next to the desired number to edit its settings.

Click Configure Call Flow to open the call flow designer.

Click the plus sign (+) to add a new step in the call flow.

Select Get and Dial an Extension from the available options.

Search, upload, or record a sound file prompting callers to input the agent's extension number.

Specify the number of seconds to wait at this step, then click Confirm.

Click Save Flow to apply and finalize the call flow configuration.

The Extension Number for each user is listed in the Users section.

When creating a new user, you can assign an extension number by entering it in the relevant field.

Condition Splitter

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Click the plus sign (+) to add a new step in the call flow.

Choose Condition Splitter from the available options.

Adding a name for the Condition Splitter step is optional. Click Confirm to proceed.

Now, let's set up the conditions.

Select Call to Group as the action.

Enter Seconds to wait on this step.

Choose the group responsible for handling calls when the condition is met.

You can route calls based on number or contact detail property.

In this example, the Contact Property Tag should contain \"gerrlanetest\", for the calls to be routed to the Supplier's Group.

Click Add New to create additional conditions or click Confirm to finalize the step.

You can add another condition for a different contact or number property.

This time, I added a condition to route calls to the Distributor's Group if the Contact tag contains \"tomastest.\"

You can also add a step that would route calls to specific agents or groups if No other condition is met. Please ensure that you tick this option.

Click Save Flow to apply and finalize the call flow configuration.

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